Who we are
LUNVERO is a UK digital consultancy offering website design, website development, website reviews and digital consultancy services to businesses across the United Kingdom. For the purposes of data protection law, LUNVERO is the data controller for the personal data described in this policy.
Data we collect
We collect personal data that you provide to us directly, and data collected automatically when you use our website.
- Contact details you provide through our enquiry or website review forms, such as your name, email address, phone number and business name.
- Details about your website or business that you choose to share with us as part of a review or enquiry.
- Technical data collected automatically, such as your IP address, browser type, device information and pages visited.
- Correspondence you send us by email or through the website.
Contact forms
When you submit an enquiry, request a website review, or otherwise contact us through a form on this website, we use the information you provide to respond to your enquiry, discuss your project and provide the service you have requested. We do not use contact form submissions for any purpose beyond responding to your enquiry and, where you have agreed, following up about our services.
Analytics
We may use analytics tools to understand how visitors use our website, including which pages are viewed and how visitors arrived at the site. This information is generally aggregated and does not identify you personally. Where analytics tools rely on cookies or similar technologies, further detail is provided in our Cookie Policy.
Legal basis for processing
We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):
- Consent, where you have given clear consent for us to process your data for a specific purpose, such as submitting a contact form.
- Legitimate interests, where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our website, provided this does not override your rights.
- Contract, where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry and website review submissions are typically retained for as long as needed to respond to your enquiry and for a reasonable period afterwards, after which they are securely deleted or anonymised.
Your rights
Under UK data protection law, you have a number of rights in relation to your personal data, including the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Object to, or request restriction of, certain types of processing.
- Request that your data be provided to you or transferred to another organisation, where technically feasible.
- Withdraw consent at any time, where processing is based on consent.
Contact us
If you have any questions about this policy or how we handle your personal data, please contact us at [email protected] or through our contact page.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.